Support

Help and contact information for Tube Saver (Travel Saver / TfL Saver).

Need help? Use Send feedback inside the app or email [email protected] and we'll get back to you.

Frequently asked questions

How do I sync my journeys? Tap Refresh on the Home tab (or More → TfL account) and sign in on TfL's website. Once signed in, pick the contactless cards you travel with and the app will import your journey history onto your phone.
When is a TfL journey eligible for a refund? Tube and DLR journeys delayed by 15 minutes or more, and London Overground or Elizabeth line journeys delayed by 30 minutes or more, can be claimed within 28 days (after waiting 48 hours for automatic refunds).
How do I sign out or delete my data? Open More → Sign out of TfL to clear your TfL web session cookies, or More → Clear data to remove all cached journeys and settings from your phone.